Privacy Policy

1. Introduction

Welcome to NovaMerch ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our e-commerce support services.

NovaMerch provides E-commerce Support Services including content preparation for online stores, product catalog organization, online platform setup (Shopify, WooCommerce, Etsy, etc.), and basic product visualization assistance.

2. Information We Collect

2.1 Information You Provide to Us

• Contact Information: Name, email address, phone number, business name, and mailing address
• Account Information: Username, password, and account preferences
• Business Information: Details about your online store, products, and services
• Payment Information: Billing address and payment method details (processed securely through third-party payment processors)
• Project Content: Product descriptions, images, catalog data, and other materials you provide for our services
• Communications: Messages, feedback, and correspondence with our team

2.2 Information Collected Automatically

• Usage Data: Information about how you interact with our website and services
• Device Information: IP address, browser type, operating system, and device identifiers
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance user experience

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide e-commerce support services, including content creation, catalog organization, and platform setup
• Communication: To respond to inquiries, provide customer support, and send service-related notifications
• Improvement: To analyze usage patterns and improve our services
• Business Operations: To process payments, maintain accounts, and manage our business relationships
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To protect against fraud, unauthorized access, and other security threats

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We work with third-party service providers who assist us in delivering our services, including:

• E-commerce platforms (Shopify, WooCommerce, Etsy, etc.)
• Cloud storage and hosting providers
• Payment processors
• Communication and email service providers
• Analytics and performance monitoring tools

4.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.3 Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or to protect our rights, property, or safety.

4.4 With Your Consent

We may share your information with third parties when you provide explicit consent.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security assessments and updates
• Employee training on data protection practices

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing of your information
• Portability: Request a copy of your information in a portable format
• Objection: Object to certain processing activities
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at info@novamerchservices.com.

7.1 Cookie Preferences

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our services.

8. Third-Party Links and Services

Our services may contain links to third-party websites and platforms (such as Shopify, WooCommerce, Etsy). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected
• Right to know whether personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising your rights

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including those outlined in Section 7 above. Our legal basis for processing your information includes:

• Contract Performance: Processing necessary to provide our services
• Legitimate Interests: Processing for our business operations and service improvement
• Consent: Where you have provided explicit consent
• Legal Obligations: Processing required by law

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.